RBL Bank Customer Care mail id: cardservices@rblbank.com
GRIEVANCE REDRESSAL - In case of any grievance, write to cardservices@rblbank.com. For any further complaint/issue, you may contact the Nodal Officer.
vCard Grievance Redressal Cell
To report any grievance in the vCard app, you can contact vCard’s Grievance Redressal Cell:
Email: support@vcard.ai
Contact Number: +91 040 4819 9999
You can also write a letter to the below address: Tensor Fields Consultancy Services Pvt Ltd 4th Floor, 8-2-672/5&6, Road No. 1,Banjara Hills, Hyderabad - 500034, Telangana, India
vCard Customer Care mail id: hi@vcard.ai
Frequently Asked Questions
What is the age limit to apply for vCard RBL Bank Credit Card
Age must be greater than 23 years
What is the eligibility criteria to apply for this vCard RBL Bank Credit Card
- Valid address proof
- PAN card
- Must be salaried (above Rs.25,000 per month) or Self-Employed
What is the Address Proof that can be submitted
Aadhaar card, Valid Passport, Driving License
What is the Process to apply for vCard RBL Bank Credit Card
- Customers initially need to check their eligibility through App and after getting the approval customer can go through eKYC and schedule a doc pickup through app in their convenient time
- Once the card gets approved, You can start using the limit in your app and will receive your vCard RBL Bank Credit Card to your registered address.
What is the Maximum Credit Limit I can get
The maximum eligible amount is Rs.5,00,000
What documents are needed to apply vCard RBL Bank Credit Card
Identity Proof (Any 1)
- Pan Card
- Voter Identity Card
Address Proof (Any 1)
- Utility bills incl. Electricity bill, post-paid mobile, Telephone bill, water bill etc
- Municipal tax
Or Both (Any 1)
- Valid Passport
- Driver's License
- Aadhar Card
Is there any Annual fee for this card
- Annual fee of Rs.500+GST 18% per annum is free for the first year and is waived off from second year onwards if the Annual spent is 1 lakh and more
How can I see details of transactions made on my card
All the transactions can be seen in ‘Passbook’ option available in vCard app
How can I generate my vCard App MPIN
MPIN can be generated after signing up in to vCard app with your registered mobile number
How can I change /update my vCard App MPIN
MPIN can be changed at any time through vCard app, from Settings option in menu bar
What payment channels I can use for bill payment
- Bill payment can be done through Internet banking, Credit card, Debit card
Can I withdraw cash at ATMs with my vCard RBL Bank Credit Card
- Yes, you can withdraw from any ATM. Cash withdrawl fees are applicable.
When is the late payment charges levied
Late Payment charges will be applicable if Minimum Amount Due is not paid by the payment due date, Clear funds need to be credited on or before the payment due date, to avoid Late Payment charges.
Where the vCard RBL Bank Credit Card can be used
Can be used for purchases at Merchant establishments
Can be used for purchases on the Internet
Can be used to transfer amount to self savings bank account instantly
How my Credit card dues are informed to me
You will be sent a billing statement detailing the transactions on vCard app well before
the due date for payment of dues.
Billing information is also made available by email if you have registered with your
email id.
You will also be informed by an SMS Alert about the billing amount and due date for
payment of dues.
How can I use / redeem my Reward Points
- Please register at https://www.rblrewards.com/Page/EarnPoints.aspx to redeem the points
- Please go through bit.ly/vCardRBLTerms for details and conditions
Contact Email Id
Tensor Fields Consultancy Services Pvt. Ltd.
8-2-672/5&6, Road No. 1,
Banjara Hills, Hyderabad - 500 034
Telangana, INDIA.
